Answers before you buy.
How every watch is checked before it is listed, the 24-hour window to report a problem, 2–3 business days to prepare an order, insured overnight shipping by UPS or FedEx, and the card fee.
Are your watches authentic?
Yes. Every watch sold by Good Times Luxury is represented as authentic and is carefully checked before it is listed. That includes the watch itself, its major components, and any included items presented with the piece.
Close-up photos or videos of any listed watch are sent on request before you buy.
What happens if my watch is not as described?
If the watch you receive does not materially match its description, reach out within 24 hours of delivery. Good Times Luxury stands behind the accuracy of its listings and will review the situation promptly to make it right under the site’s stated policy.
Do you accept returns or exchanges?
Returns are generally not accepted except in cases involving a significant discrepancy or a material omission in the item’s description. Report within 24 hours of the package being marked delivered.
Most approved returns are subject to a 20% restocking fee. Customized items, special-order pieces, and any timepieces acquired through our sourcing service are not eligible for return. The full terms are in the Return policy.
How quickly are orders shipped after payment is received?
Orders are prepared in 2–3 business days, after payment clears and verification is complete, then ship insured overnight by UPS or FedEx. Shipments typically go out Monday through Friday at 5 PM CST. The details are in the Shipping policy.
Is my shipment insured?
Yes. Every shipment is covered for full value in transit. Inspect the package as soon as it arrives, and report a shipping problem right away to +1-872-203-5209 or info@goodtimesluxuryco.com.
Why is pickup with ID verification required for many shipments?
Many orders are arranged for secure pickup through FedEx or UPS, where a valid government-issued ID is required and the name on the ID must match the order.
Why does it cost extra to pay with a credit card?
Credit card payments carry higher processing costs. Card fee: 4% of the subtotal for card, Apple Pay and Google Pay, shown in dollars before you pay. Bank wire, Zelle and Crypto USDT/USDC on ERC20 avoid it.
Can I split payment across multiple methods?
Yes. If you would like to combine payment methods, contact Good Times Luxury directly with the watch you want and how you’d like to structure the payment. Split payments can often be arranged on a case-by-case basis. Text or call +1-872-203-5209 with the watch and the methods you want to combine.
Can I see a watch in person?
By appointment only. Good Times Luxury is a private office suite at 1601 Bond St, Suite 204, Naperville, IL 60563. To book a visit, text or call +1-872-203-5209 or see Visit by appointment.
Can you find a watch that isn’t listed?
Tell us the reference, condition, and budget you have in mind. We’ll review available options and contact you directly. Finding a piece usually takes three business days or less. Sourced pieces are not eligible for return. Start on the Find me a watch page.
Do you buy or trade watches?
We’re temporarily pausing new sell and trade requests. Our current watch collection remains available to explore. See Sell & Trade.