Return and refund policy.
At Good Times Luxury, we handle high-value, specialty timepieces. Because of the exclusive nature of luxury watches, returns are limited and reviewed carefully. This policy is designed to keep expectations clear while protecting both the purchaser and the integrity of every transaction.
Quick policy overview.
By purchasing from Good Times Luxury, the purchaser acknowledges and agrees to the terms of this return and refund policy.
Our policy reflects the specialized nature, value, and market sensitivity of luxury timepieces.
If there is a serious issue, contact us promptly within the required delivery window so the matter can be reviewed.
Every request is reviewed carefully to protect against fraud and confirm the integrity of the returned item.
Acknowledgement and consent
By entering into a purchase agreement with Good Times Luxury, the purchaser agrees to this return and refund policy and consents to the terms outlined here.
Scope and application
Luxury timepieces are exclusive, specialized products. Our policy is structured to be fair while respecting the unique characteristics, value, and market conditions tied to these items.
Return conditions
Returns are generally not accepted except in cases involving a significant discrepancy or a material omission in the item’s description. Any request for return must be communicated to Good Times Luxury within 24 hours from the time the package is marked as delivered.
Restocking fee
Most approved returns are subject to a 20% restocking fee based on the item’s purchase price. This reflects the exceptional value, handling, and market considerations associated with luxury timepieces.
Fraud prevention and verification
To safeguard against fraud, every return request is subject to review. Good Times Luxury may verify transaction integrity, inspect the condition of the returned item, and confirm authenticity before any return or refund is finalized.
Items not eligible for return
Customized items, special-order pieces, and any timepieces acquired through our sourcing service are not eligible for return. These exclusions reflect the bespoke and request-based nature of those transactions.
Questions about a return request?
For policy questions, return-related inquiries, or to report a serious issue with an order, please contact Good Times Luxury directly.
Important note
This policy applies to purchases made through Good Times Luxury and should be read together with any item-specific description, invoice terms, and order details provided at the time of sale.